Return and Exchange
Don’t love it? We will provide a refund on unused hair products within industry leading 30 days of the date you receive the hair products.
How to Make a Return – please send an email to firstname.lastname@example.org with your order number so that our staff can process it faster → we will provide you with instructions and a return address to ship your set back as we need to inspect whether the product has quality problems.
- Cut lace will not be covered as it can’t be able used again.
Do You Need to Pay For the Return Shipping? – Yes, you’re responsible for all return shipping costs. If we’ve confirmed hair product has quality problem, we will refund your return shipping fee.
- Please send your return with a tracking option as we’re not responsible for lost returns;
- Please indicate “RETURN, NO DUTIES”on the package, otherwise the package may be returned to you.
Return Without Contacting Us? – No, you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
When You Will Receive the Refund? - A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair products were not used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
If you want to make any change to your order, cancel/add items, change delivery method, etc. please submit a ticket or feel free to send an email to email@example.com
- com will offer 7*24 hours customer service; and we always guarantee a response within 24 hours.