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SHIPPING AND HANDLING

PRODUCTION TIME

At addwigs.co.uk, our experienced artisans work hard to ensure every order is of the highest quality. Most of our products are in stock and will be shipped as soon as they are processed. For example, if you purchase an order on Monday, it can be shipped before Thursday at the latest. This means that most of the orders can be shipped within 4 business days.

However, high-demand styles and customized orders may require additional production time, sometimes even up to 1 month, so if you have special customized needs, please contact our customer service in advance to avoid inconvenience.

ESTIMATED ARRIVAL TIME

Estimated Arrival Time = Production Time + Shipping Time

1.PRODUCTION TIME:Standard 2-4 Business Days.

2.SHIPPING TIME:FedEx Express Shipping( 4-7 Business Days) .

The order is over £99, we will provide free mailing service. If it is less than £99, you have to confirm extra £15 for shipping.

Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted.

Affected by Covid-19, there will be some delay on the delivery.

Please contact us at info@addwigs.com if you have any questions.

ABOUT THE DUTIES AND TAXES

All orders ship to UK and US will have no duties and taxes. If you're shipping to a country outside the UK & US, your order may be subject to import duties and taxes, which are levied once your package reaches your country. Addwigs is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.

MULTIPLE ITEMS

If your order includes multiple items, they may ship from different locations, experience different travel times and may arrive on different days, but most time, you will get them together in one box.

TRACKING NUMBER

An email with a tracking number will be sent to you within 24-48 hours after your order has been shipped. 

FORCE MAJEURE DELAYS

Here at Addwigs, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.